A woman has expressed deep frustration after an online food order worth nearly RM150, which she had already paid for, failed to reach her after it was allegedly not delivered by a rider.
In a post shared on social media platform Threads, she appealed for public assistance to help circulate her message in hopes of locating the delivery rider involved. Situations like this have increasingly drawn attention as reliance on food delivery services continues to grow in daily urban life.
She explained that the order was made as usual through an online platform with full payment completed, but the food never arrived despite waiting for some time. The incident has left her feeling anxious and disappointed, particularly given the relatively large amount spent on the purchase.
Such cases have become a recurring concern among users of delivery applications, reflecting broader challenges in ensuring accountability and reliability within the gig economy. While these platforms have made food access more convenient, occasional service breakdowns continue to affect customer trust.
In her post, she urged the rider to make contact, stating: “Hi everyone, can you help repost until the rider contacts me? I ordered food worth RM150, but it was not delivered. I’ve paid and messaged but there’s no reply.”
The situation also sparked responses from members of the public, many of whom advised her to lodge an official complaint with the delivery company for further action. Some commenters shared similar experiences, while others suggested using cash-on-delivery options in future to avoid such incidents.
General public sentiment online reflected both sympathy and frustration, with some urging greater responsibility among delivery personnel. The incident highlights ongoing discussions about consumer protection and service accountability in Malaysia’s rapidly expanding digital delivery sector.
