Communications Minister Datuk Fahmi Fadzil announced today that he will instruct the Malaysian Communications and Multimedia Commission (MCMC) to investigate reports of telecommunications companies charging consumers RM10 per month for scam protection services.
Speaking at the ministry’s weekly press conference, Fahmi said he has not yet reviewed the full complaints and findings regarding the matter.
“I have not reviewed the report in full. I will ask MCMC to identify the telcos involved, seek clarification from them, and examine whether this practice is justified. We first need to understand exactly what is being offered,” he said.
According to Berita Harian, the RM10 monthly scam protection service has drawn criticism from consumer groups and cybersecurity experts, who argue that safeguarding users from scams should be a standard responsibility of telecom providers rather than an optional, paid service.
Many have raised concerns about fairness, warning that consumers who choose not to subscribe to the service could be left vulnerable to scams.
Fahmi’s announcement comes amid growing scrutiny of telecommunications practices, with the ministry emphasizing consumer protection and transparency in essential services.
