The Malaysian Armed Forces (ATM) has reminded the public not to rely on social media platforms such as Facebook and Instagram as official channels for lodging complaints or reporting issues involving the military.
In a statement posted on its official Facebook page, Angkatan Tentera Malaysia said many social media users continue to tag the military’s accounts whenever allegations, grievances or concerns arise, expecting action to be taken solely based on online posts.
According to ATM, social media is not an appropriate platform for handling official complaints, as many issues require proper investigation and action through established procedures.
“Many people tag ATM accounts whenever there is an issue, allegation or complaint. Some also prefer posting on social media and hoping the matter will resolve itself,” the statement said.
The military stressed that complaints involving misconduct, disciplinary breaches or any matter requiring official action should be submitted through the proper channels to ensure they can be properly recorded, investigated and addressed.
ATM explained that official complaints can be lodged through its Public Complaints Management System, which enables authorities to document reports and initiate the necessary investigations.
The armed forces encouraged members of the public to submit reports through the official complaint portal rather than relying on viral social media posts to draw attention to an issue.
“Posting on social media may get the attention of netizens. However, submitting a complaint through official channels gives it a better chance of receiving action,” ATM said.
The organisation also highlighted the difference between creating online buzz and ensuring a complaint is formally investigated.
“The choice is yours. Do you simply want an issue to go viral, or do you want it to be properly investigated?” the statement added.
The reminder comes amid increasing public reliance on social media to raise concerns involving government agencies and public institutions
