Nearly one-third of Malaysians who seek mental health support are being held back by high costs, according to a new survey conducted by fintech app Versa in collaboration with Stratsea. The study analysed responses from 1,500 Malaysians regarding their emotional wellbeing and help-seeking behaviour.
Out of the respondents, 925 were open to professional support such as therapy or counselling. However, 422 identified treatment costs as their primary barrier, while others struggled with navigating the system or finding time for appointments.
The survey revealed that 337 respondents did not know where to start when seeking help, and 327 cited work or family commitments as obstacles. A significant portion, 522 individuals, expressed confidence in managing their emotional wellbeing on their own, highlighting a strong tendency toward self-reliance.
Many respondents reported coping strategies such as distracting themselves, talking to family members, or withdrawing socially. The report cautioned that while these methods may provide temporary relief, they could also mask deeper mental health issues if professional support is avoided.
Rising emotional strain was another key finding, with anxiety being the most commonly reported emotion. Factors such as work or study pressures, financial challenges, and uncertainty about the future were identified as major stressors. The report noted that students face particularly high academic pressures as they compete for a limited number of suitable job opportunities.
The survey concluded that improving affordability, increasing awareness, and building trust in mental health services would be crucial in encouraging more Malaysians to seek timely professional support.
