A member of the public has expressed disappointment over the Road Transport Department Malaysia (JPJ) decision to require MyDigital ID registration as the sole method to access the MyJPJ application, saying the move was implemented without fully considering user readiness and concerns.
The complainant said that while digitalisation of public services is a positive step forward, mandatory registration for a single login system adds unnecessary complications, particularly for senior citizens, rural communities, and those less familiar with digital technology. The concern reflects growing debate over accessibility in government digital services.
He also claimed that many users are now forced to physically visit JPJ counters or Urban Transformation Centres (UTC) simply because they have not registered for MyDigital ID. According to him, this defeats the purpose of digitalisation, which is meant to simplify public access to services.
The user argued that taxpayers deserve convenient and inclusive access to public services, and that enforcing a single login method limits user choice. He suggested that alternative access options, such as using existing identification-based login systems or PIN verification, should still be maintained.
He further urged the Ministry of Transport and JPJ to review the policy, saying that a good government should listen to public feedback and avoid implementing mandatory systems that may be perceived as exclusionary. He stressed that digital transformation should not come at the expense of accessibility and user convenience.
