A convenience store employee has come under fire online after allegedly throwing hot oden soup at a delivery rider during a heated confrontation at a store in Kota Damansara.
The incident, which reportedly happened during the busy Hari Raya Aidiladha period, quickly went viral after Threads user @candy.manishh shared details and videos of the altercation on social media.
According to the post, the employee was accused of displaying a rude attitude while handling an order before allegedly reacting aggressively towards the rider.
The post also identified the worker as the branch manager of the outlet involved.
The rider claimed he was merely asking about an order when the employee allegedly responded twice in a harsh and disrespectful tone. Things escalated further after the rider attempted to record the incident using his phone.
Moments later, the employee was allegedly seen throwing hot curry oden soup directly at the Grab rider, shocking nearby customers and social media users alike.
“Such behaviour and service attitude are completely unacceptable,” the post stated.
The rider also suggested that the employee may have been emotionally overwhelmed from having to work during the festive season, but stressed that it still did not justify such dangerous actions.
“Maybe working during the holidays caused stress and frustration, but treating people this way is still wrong,” the post added.
Following the viral incident, netizens flooded social media with mixed reactions. Many strongly criticised the employee’s behaviour, arguing that throwing hot liquid at another person could endanger safety and potentially amount to physical assault.
Some users urged the rider to lodge a police report immediately so the matter could be investigated properly.
However, others pointed out that only one side of the story had been shared online so far, saying the full details of what actually happened remained unclear.
“We still do not know whether there were other arguments or provocations before the incident,” one netizen commented.
Many social media users also stressed that patience is one of the most important qualities in the service industry, even when dealing with difficult customers.
Others questioned whether the employee had considered the possible consequences before allegedly acting out in anger, warning that such behaviour, if proven true, could not only result in dismissal but also affect future employment opportunities.
