A doctor reportedly visited a hospital in person to reschedule his mother’s appointment after nearly 10 calls went unanswered, only to allegedly find nurses chatting at the counter while the phone continued ringing.
The incident was recounted in a post shared on Threads by someone who said the specialist had personally told them about the experience.
According to the account, the consultant specialist had been trying to contact the specialist outpatient department of another hospital to rearrange his mother’s appointment.
After repeated attempts to reach the department by phone proved unsuccessful, he decided to make the trip himself.
Upon arriving, the doctor reportedly sat in the waiting area and called the hospital’s number again to see whether anyone would answer.
He allegedly heard the phone ringing at the counter while nurses continued chatting without picking up.
The doctor tried calling again, but reportedly witnessed the same scene.
Frustrated, he then approached the nurses and confronted them over the unanswered calls.
According to the post, he questioned how members of the public were expected to get help from the hospital if even a medical specialist struggled to reach its staff.
The account sparked criticism online, with netizens questioning why calls were allegedly being ignored while staff were present at the counter.
One commenter said calls should be answered within three rings, while another wondered how staff nearby could seemingly ignore the sound of the ringing phone.
Others highlighted how unanswered calls could create difficulties for patients and family members trying to contact hospitals for assistance.
However, the hospital was not identified in the post, and no response from its staff was included. The incident remains an account shared by a third party, and the allegations have not been independently verified.
