The Sarawak Consumers Association (PPS) has expressed concern over a growing number of complaints linked to a local woman allegedly selling daily essentials through social media platforms, including infant formula, disposable diapers, medicines and household products.
PPS president Dr Wynson Ong said the association had received 14 complaints from consumers, along with one separate report from a pharmacy, as of June 17, 2026. He added that total reported losses had reached RM80,509.98, with several other cases still under verification.
General consumer trust in online shopping continues to rise due to convenience and competitive pricing, but authorities have repeatedly warned that such confidence can also be exploited by irresponsible sellers.
According to Ong, some transactions initially appeared legitimate, with buyers receiving their orders as expected. This early fulfilment reportedly encouraged repeat purchases, particularly when promotional discounts were offered via social media channels.
However, he said complaints later indicated a change in pattern, where payments were made but goods were no longer delivered despite agreed timelines being exceeded. In a separate incident involving a pharmacy, the individual was also accused of submitting an invalid payment receipt that allegedly did not reflect the actual transaction value.
He stressed that the matter should not be taken lightly given the number of complainants and the scale of financial losses involved, which could potentially increase if more victims come forward.
Ong also noted that economic pressures had pushed many consumers towards cheaper online deals, inadvertently increasing exposure to potential scams.
While affordability remains a key concern for households, experts caution that rushed decisions and unverified sellers significantly increase the risk of fraud.
PPS has urged the public to avoid making hurried payments, verify seller credibility, refrain from transferring money to personal bank accounts without confirmation, and use secure payment methods wherever possible.
The association has not ruled out the possibility of additional victims and is encouraging those affected to come forward. The Sarawak Commercial Crime Investigation Department (CCID) is expected to conduct further investigations based on the reports received.
Members of the public with relevant information or similar experiences may contact PPS at 017-7109299.
Ong emphasised that public awareness remains the strongest safeguard against the rising threat of online scams.
