A Malaysian woman has gone viral after claiming a food delivery rider left her order at a rubbish disposal area instead of the designated drop-off point, leaving her feeling disgusted and humiliated.
In a Threads post that has attracted more than 25,000 likes and nearly 3,000 comments, the woman said she and her husband ordered food after returning home from work because they were extremely hungry. She added that delivery instructions had clearly requested the rider to place the order on top of a pillar outside their home.
According to the woman, she went to freshen up and perform her prayers while waiting for the delivery. Her husband later heard a motorcycle outside but claimed the rider neither honked nor called to inform them that the food had arrived.
When she went outside to collect the order, she found nothing at the agreed location. After checking the delivery status on her phone, she discovered that the rider had allegedly left the food at the property’s rubbish disposal area instead.
The woman said her husband immediately contacted the rider to question why the food had been placed in such an unhygienic location. She alleged that the rider blamed them for not coming outside to collect the order. The rider later called again and reportedly insisted that the food was still safe to eat because it had been packed inside a plastic bag.
Unsatisfied with the explanation, the woman said she confronted the rider and asked why he had not simply placed the food on the pillar or contacted them if there was an issue. She claimed the rider ended the call without answering her questions.
Describing the experience as one of the most degrading moments she and her husband had faced, the woman said they felt as though they had been “treated like stray dogs”. Her post quickly sparked widespread criticism online, with many netizens condemning the rider’s alleged conduct and calling for greater professionalism from delivery personnel.
The food delivery platform later responded in the comments section, apologising for the incident and confirming that the customer had received a full refund. However, it remains unclear whether any disciplinary action will be taken against the rider.
