A shocking outburst by a female customer at a Taiwanese-style bubble tea shop in Lianyungang has gone viral after she allegedly exploded in anger over two missing drink straws.
The incident, which reportedly happened on May 21, was captured on CCTV footage and has since sparked widespread outrage online.
According to reports, the woman had purchased two milk tea drinks intended as gifts for friends.
However, due to a busy rush of orders inside the shop, a young male employee allegedly forgot to place two straws into the takeaway bag.
After leaving the premises and discovering the mistake, the woman reportedly stormed back into the store in a furious state.
Surveillance footage showed the customer aggressively confronting the employee while loudly questioning his service attitude.
Despite the worker repeatedly apologising in an attempt to calm the situation, the woman allegedly became even more enraged.
The footage showed her repeatedly grabbing straws from the counter and throwing them directly at the employee’s face and body.
The frightened worker could only raise his hands defensively while backing himself into a corner of the shop, choosing not to retaliate or argue back throughout the confrontation.
While hurling straws, the woman was also heard insulting the employee and shouting: “Who do you think you are?”
She reportedly claimed she was in a hurry to deliver the drinks as gifts and insisted she was “supporting the shop out of kindness.”
The woman then allegedly warned the employee: “You’re unlucky for offending me.”
Witnesses said she repeatedly rolled up her sleeves as though preparing to physically attack the worker and even attempted to throw the straw container itself, although she failed to do so.
Before finally leaving the shop, the woman reportedly grabbed another handful of straws from the counter and walked away, leaving the premises in a mess.
The viral incident triggered intense backlash online, with many netizens condemning the woman’s aggressive behaviour and expressing sympathy for the employee.
Many users stressed that service workers should not be treated as emotional punching bags over minor mistakes.
“Being a customer does not mean you can buy someone else’s dignity,” one commenter wrote.
Others pointed out that the entire argument stemmed from just two missing straws and could have easily been resolved peacefully through simple communication.
